Gorgias

Every case and communication synced directly into Gorgias.

Order Protection seamlessly integrates with Gorgias, enhancing the ticket-viewing experience for users with all relevant information in one place.

Tickets are not created within this integration. The app merely displays customer and order/claim info in the widget including product information, claim status, claim type, and a link to view the claim within Order Protection

Installation

Follow these 4 steps to connect Order Protection with Gorgias.

1. Find Order Protection

   From your Gorgias account head to Settings > App Store > All apps and search for Order Protection.

   
2. Connect

   After finding the app, click on the Connect App button.

3. Authorize

   Authorize the app

4. That's it

   The app is connected and it will show under the HTTP Integration page and the My apps page.

   

How it works

Once the setup is complete, a macro and widget will be automatically created.

When it comes to filing claims, you can do that from the Gorgias widget, or use the associated macro and send it to the customer so they can file a claim.

A view of the functionality available in the Gorgias dashboard

Filtering tickets by claim filed versus not filed